Service Team Member

2 weeks ago

Winnipeg, Manitoba, Canada Michaels Full time
Titre du poste

Service Team Member

Description du poste

Vous rejoindrez notre équipe de service à la clientèle comme Service Team Member. Vous serez responsable de fournir un service exceptionnel aux clients, de les aider à trouver ce qu'ils recherchent et de veiller à ce que leur passage aux caisses soit rapide et amical.

Activités principales
  • Aider les clients à faire leurs achats et à trouver le produit qu'ils recherchent.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.
Exigences physiques et environnementales

La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l'employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.

Les exigences physiques incluent la capacité à rester debout pendant de longues périodes, à se déplacer dans le magasin, à se courber, à soulever, à transporter, à atteindre et à s'étirer fréquemment. Le postulant doit également être capable de soulever des boîtes lourdes et d'accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.

L'environnement de travail comprend un magasin de détail public à prendre soin des clients, avec toutes les aires publiques climatisées. Certains entrepôts peuvent ne pas être climatisés, et il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions). L'atelier d'encadrement comporte une machine de coupe du verre et une presse à chaud. Les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Les postulants du Canada et des États-Unis doivent répondre aux exigences fédérales, provinciales et locales pour le poste.

Michaels exige que tous les membres de l'équipe dans ce rôle soient âgés d'au moins seize (16) ans.

Nous sommes là pour les amateurs d'artisanat. Joignez-vous à une équipe où l'innovation et le travail d'équipe convergent afin de soutenir les missions les plus palpitantes du monde.

Michaels est un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Nous sommes là pour tous les membres d'équipe et tous les amateurs pour créer, innover et être meilleurs ensemble.

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