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Equipment Leasing and Collections Specialist

4 weeks ago

Mississauga, Ontario, Canada Flexstaf IT Full time
Collections and Customer Service Equipment Leasing

We are seeking a highly skilled and experienced professional to join our team as a Collections and Customer Service Equipment Leasing specialist. As a key member of our team, you will be responsible for promptly notifying customers of past due payments, collecting payments, and ensuring compliance with all federal and provincial procedures.

Responsibilities:
  • Notify customers of past due payments and collect payments to restore accounts to good standing.
  • Advise customers on necessary actions and negotiate debt repayment, following up on payment commitments as per company guidelines.
  • Take ownership of results and ensure compliance with all federal and provincial procedures.
  • Solve problems and manage confrontational interactions efficiently, treating customers with integrity.
  • Possess knowledge of financial contract terms to effectively communicate with customers and enforce contracts.
  • Understand Equifax reports and general business information presented.
  • Work through assigned NSF reports and A/R reports, making detailed notes on each customer file.
  • Maintain a watch list of files that may result in defaulted leases and assign them to the Senior Collector.
  • Regularly meet with the supervisor to review accounts and progress, ensuring AR delinquency is within tolerance levels.
  • Calculate payouts, past due balances, including late charges and past due interest.
  • Respect and follow processes and procedures of various originators when dealing with customers.
  • Escalate any queries beyond the scope of individual empowerment to management.
  • Work independently within a team to ensure service levels are met and assist team members when needed.
Requirements:
  • Strong English skills, both written and oral.
  • Postsecondary education and a minimum of five years of collections experience in a commercial/consumer industry.
  • Proficient computer skills, including Microsoft Office and Excel applications, email, and basic internet usage.
  • Ability to interpret Equifax credit reports.
  • Excellent organizational and time management skills with meticulous attention to detail.
  • Strong persuasion, negotiation, problem-solving, and conflict resolution skills.
  • Strong interpersonal and internal customer service skills.
  • Ability to understand customers and solve problems effectively.
  • Ability to calculate figures and amounts, such as interest and percentages.
  • Ability to work well under pressure, meeting tight deadlines in a timely manner.
  • Ability to prioritize and manage multiple tasks efficiently, with little direct guidance.

Flexstaf IT

Remote Work: No