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Training and Support Specialist
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Training and Support Specialist
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Halifax, Nova Scotia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, serving the world's most highly regulated firms. Our cloud-based platform securely captures and preserves communications data, ensuring compliance with stringent regulations.Your RoleAs a Junior Trainer, you will be part of our Training team, responsible for...
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Training and Support Specialist
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Training & Customer Support Specialist
2 months ago
About Global Relay
Global Relay is a leading provider of enterprise information archiving solutions, serving the world's most highly regulated firms. Our cloud-based archiving, surveillance, eDiscovery, and analytics solutions ensure compliance with stringent regulations and provide greater visibility and control over information.
Our Mission
We strive to deliver exceptional customer experiences through thorough product training and assistance with all non-IT customer service-related matters. Our team stays well-informed of product enhancements, ensuring customers receive the latest product knowledge.
Your Role
- Provide superb customer service to blue-chip clients, handling customer calls, identifying customer needs, and answering customer inquiries.
- Assist customers in tailoring their accounts to suit their highly regulated industry needs.
- Deliver product training to end users using webinar applications and provide ongoing customer support.
- Troubleshoot and support customer issues.
- Support a positive learning and development culture for continual professional growth.
- Present information to customers in a manner that engages learners and encourages participation and feedback.
- Participate in team meetings and stay informed of relevant changes to products and features.
- Work on projects and special assignments as appropriate.
About You
- Hold a degree or diploma and/or work experience as a product trainer or in a customer service role.
- Be able to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette.
- Have exceptional time management and organizational skills with high attention to detail.
- Be able to exercise tact and discretion and be entrusted with confidential information.
- Be able to take complex topics or tasks and break them down for learners and effectively communicate with individuals at all levels of an organization.
- Be able to respond to continually changing priorities to meet the demands of the team, customers, and the company.
- Have a professional business manner with the ability to make decisions under pressure.
- Be a goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning.
- Be comfortable working under pressure in a fast-paced environment.
- Be a true team player who is willing to roll up their sleeves, assist, and support other team members, and take on new tasks.
- Be proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook).
What You Can Expect
At Global Relay, you'll have the opportunity to grow your career in a dynamic and supportive environment. You'll receive the mentoring, coaching, and support you need to reach your career goals. Our culture breeds creativity and rewards perseverance and hard work. You'll work alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important and encourage a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
