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Shift Manager

2 months ago

Caledonia, Canada Wendy's Full time
Job Summary

We are seeking a highly skilled Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of our restaurant staff, including food preparation, customer service, and inventory management.
    • Train and develop our team members to ensure they have the skills and knowledge needed to excel in their roles.
    • Establish and maintain a positive and productive work environment.
  • Customer Service
    • Ensure that our customers receive exceptional service and that their needs are met in a timely and efficient manner.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Inventory and Operations
    • Manage inventory levels and ensure that our restaurant is well-stocked with the necessary supplies and ingredients.
    • Monitor and control labor costs, ensuring that our restaurant is operating efficiently and effectively.
    • Maintain accurate records of sales, inventory, and labor costs.
  • Quality Control
    • Ensure that our food meets the highest quality standards, including taste, presentation, and safety.
    • Monitor and control food costs, ensuring that our restaurant is operating efficiently and effectively.
  • Teamwork and Communication
    • Work collaboratively with our restaurant team to achieve our goals and objectives.
    • Communicate effectively with our team members, customers, and suppliers.
Requirements
  • Education
    • No degree, certificate, or diploma is required for this role.
  • Experience
    • At least 7 months to less than 1 year of experience in a restaurant or food service environment.
  • Work Setting
    • Restaurant environment, with a fast-paced and dynamic work environment.
  • Physical Demands
    • Combination of sitting, standing, walking, and standing for extended periods.
    • Physically demanding, with a high level of energy and stamina required.
  • Personal Suitability
    • Client focus, with a strong emphasis on customer service.
    • Efficient interpersonal skills, with the ability to work effectively with our team members and customers.
    • Excellent oral communication skills, with the ability to communicate effectively with our team members and customers.
    • Flexibility, with the ability to adapt to changing circumstances and priorities.
    • Team player, with a strong emphasis on teamwork and collaboration.
Work Environment

We are an equal opportunities employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.

Our restaurant is a fast-paced and dynamic work environment, with a strong emphasis on customer service and quality food. We are committed to providing a safe and healthy work environment for our team members, and we expect all of our team members to share this commitment.