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Senior Specialist, Project Planning and Controls

2 months ago

Montreal, Quebec, Canada Sandvik Full time
Job Summary

We are seeking a highly skilled Senior Specialist, Project Planning and Controls to join our team at Sandvik. As a key member of our global support team, you will be responsible for providing technical expertise and support to our clients.

Key Responsibilities
  • Perform 1st, 2nd, and 3rd-line problem analysis of client systems remotely or onsite with a high degree of customer satisfaction.
  • Verify software installations, system and reporting data, and configurations, and integrity of the overall solution.
  • Provide SME-level training to Sales Area Applications Specialists, system power users, and management teams.
  • Verify site audit reports, understand context, communicate impacts to various stakeholders, including sales, services, and clients.
  • Present key deployment/support findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders.
  • Engage periodically with Newtrax R&D to scope, test, and validate emerging technology and system enhancements.
  • Take responsibility for training junior members of the team, as well as Sales Area Applications Specialists.
  • Meet regularly with the sales team to review project opportunities and strategies.
  • Provide work estimates for inclusion in customer quotes and proposals.
  • Develop or review Applications project and product-based Deployment, Commissioning, and Training documentation.
  • Follow the Safety First policy and ensure safety training certificates are kept current.
  • Be an ambassador for Sandvik/Newtrax culture by ensuring the workplace maintains a positive, high-performance attitude.
Requirements
  • Undergraduate Degree (electrical engineering, computer engineering, computer science, mechanical engineering, mining engineering, or industrial engineering)
  • Senior client-based IT and business-level collaboration
  • Technical, Business, and Operational Requirements Analysis
  • Solution testing
  • Client support or application roles related to Mining production Control, Communication, Mining Planning, Maintenance Management, Mine Management, and Automation
What We Offer
  • The opportunity to make an impact on our business performance
  • Ongoing development and training
  • An excellent comprehensive compensation package, including a RRSP with matching, competitive health, dental, life, and disability benefits
  • We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day
  • We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career

All qualified persons are encouraged to apply at the Application Specialist - Newtrax Global Support position, requisition # R0069736; however, Canadians and permanent residents of Canada will be given priority.