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Program Assistant
2 months ago
We are seeking a highly skilled and compassionate Program Assistant to join our team at WoodGreen Community Services. As a key member of our Housing Access department, you will provide essential support to clients, staff, and volunteers, ensuring a seamless and efficient experience for all.
Key Responsibilities- Provide initial screening and registration of clients, referring them to appropriate programs and services.
- Support the Centre by preparing promotional materials, arranging printing and distribution, and maintaining pamphlet supplies.
- Respond to general inquiries regarding the application process for WoodGreen Housing.
- Develop and maintain information and referral binders/sheets on Centre programs and community resources.
- Assist with organizing programming, including preparing handouts, setting up program rooms, collecting necessary documents, and compiling workshop and evaluation statistics.
- Monitor the site's main telephone and ensure all messages are promptly responded to and redirected to the correct program/person.
- Assist the Manager with developing and recording policies and processes related to the Centre.
- Collect, organize, and input data, preparing statistical reports related to the Centre.
- Monitor lobby conditions for health and safety hazards and report them to building services or management.
- Schedule and organize regular safety procedures, protocols, and trainings.
- Assess client needs and provide information and referral to Centre and agency resources.
- Identify and respond to potential crisis situations, de-escalating minor situations and seeking support when necessary.
- Coordinate and attend de-briefings as needed.
- Support and coordinate volunteers and students working in the reception area.
- Receive, sort, and coordinate mail delivery to offsite and internal locations.
- Arrange for courier pick-up for staff within the 650/841 Queen Street East Site.
- Maintain and order office, programming, harm reduction kits, hygiene, and first aid supplies.
- Support the Centre's team and agency in achieving objectives and strategic priorities.
- Maintain and respect the confidentiality of staff, clients, volunteers, students, and community members/partners.
- Participate in regular supervisory sessions with the Manager of Housing Access, Partnerships, and Tenant Supports.
- Participate in regular staff meetings within the units, taking meeting notes and distributing minutes.
- Engage in training and education to upgrade skills as directed by WoodGreen Community Centre.
- Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.
- Represent the unit on internal staff committees as directed by the Manager.
- Community Worker Diploma, Social Services Worker Diploma, Human Services Counsellor Diploma, or other equivalent 2-year college diploma or other relevant experience and training.
- One (1) year experience working in a social service sector.
- Experience working with potentially hostile and aggressive clients.
WoodGreen Community Services is an equal opportunity employer committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives of the accommodation measures required.
