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Lodging House Manager

2 months ago

Port Carling, Ontario, Canada JEMCORP Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Lodging House Manager to join our team at JEMCORP Ltd. as a key member of our resort operations team.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring compliance with company standards and regulatory requirements.

Supervise Staff

Supervise and manage a team of staff in various areas of responsibility, providing guidance and support to ensure excellent service delivery.

Negotiate with Suppliers

Negotiate with suppliers for the provision of materials and supplies, ensuring the best possible value for the company.

Conduct Training Sessions

Conduct training sessions for staff to enhance their skills and knowledge, ensuring they are equipped to provide excellent service to clients.

Negotiate with Clients

Negotiate with clients for the use of facilities, ensuring mutually beneficial agreements.

Prepare Budgets and Monitor Revenues and Expenses

Prepare budgets and monitor revenues and expenses, ensuring the company's financial performance is optimized.

Prepare Marketing Plans

Prepare marketing plans to promote the resort's services and products, increasing brand awareness and driving business growth.

Implement Marketing Activities

Implement marketing activities, including social media campaigns, events, and promotions, to engage with clients and promote the resort's services.

Arrange for and Oversee Maintenance Activities

Arrange for and oversee maintenance activities, ensuring the resort's facilities and equipment are well-maintained and in good working order.

Enforce Policies and Procedures

Enforce policies and procedures, ensuring compliance with company standards and regulatory requirements.

Address Customers' Complaints or Concerns

Address customers' complaints or concerns, providing excellent customer service and resolving issues promptly.

Assist Clients/Guests with Special Needs

Assist clients/guests with special needs, ensuring their requirements are met and they have an excellent experience.

Develop and Implement Business Plans

Develop and implement business plans, ensuring the company's strategic objectives are achieved.

Establish Work Schedules

Establish work schedules, ensuring staff are allocated tasks and responsibilities effectively.

Manage Events

Manage events, including conferences, weddings, and other functions, ensuring they are executed smoothly and to the client's satisfaction.

Organize and Maintain Inventory

Organize and maintain inventory, ensuring the resort's supplies and equipment are well-stocked and in good working order.

Requirements
  • Education

College/CEGEP or equivalent experience.

Experience

2 years to less than 3 years of experience in a similar role.

Computer and Technology Knowledge

Proficient in MS Word, Mac OS, Quick Books, Central Reservation System (CRS), MS Access, MS Excel, MS Office, MS Outlook, MS PowerPoint, and MS Windows.

Transportation/Travel Information

Valid driver's license and ability to travel as required.

Work Conditions and Physical Capabilities

Ability to work in a fast-paced environment, under pressure, and with tight deadlines.

Personal Suitability

Excellent client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, and team player.

Benefits
  • Health Benefits

Dental plan, health care plan, and vision care benefits.

Other Benefits

Free parking available, on-site housing options, and transportation provided by employer.