Lodging House Manager

3 weeks ago

Port Carling, Ontario, Canada Jayne's Cottages Full time
About Jayne's Cottages

We are seeking a highly skilled and experienced Lodging House Manager to join our team at Jayne's Cottages. As a key member of our management team, you will be responsible for overseeing the daily operations of our resort, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Develop and implement policies and procedures to maintain high standards of service and quality.
  • Supervise and train staff to ensure they have the skills and knowledge to deliver exceptional guest experiences.
  • Negotiate with suppliers to secure the best possible deals for materials and services.
  • Conduct training sessions to enhance staff knowledge and skills.
  • Negotiate with clients to secure bookings and revenue.
  • Prepare and manage budgets to ensure financial stability and growth.
  • Develop and implement marketing plans to attract new guests and increase revenue.
  • Implement marketing activities to promote our resort and services.
  • Arrange for and oversee maintenance activities to ensure our facilities are well-maintained.
  • Enforce policies and procedures to ensure compliance and consistency.
  • Address customer complaints and concerns in a professional and timely manner.
  • Assist guests with special needs and requirements.
  • Develop and implement business plans to drive growth and revenue.
  • Establish work schedules to ensure efficient operations.
  • Manage events and activities to enhance the guest experience.
  • Organize and maintain inventory to ensure efficient operations.
Requirements
  • 2 years to less than 3 years of experience in a similar role.
  • Valid driver's license.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work varied shifts, including evenings and weekends.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Free parking and on-site housing options.
  • Transportation provided by employer.
  • Dental, health care, and vision care benefits.

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