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IT Operations Co-op Student

2 months ago

Halifax, Nova Scotia, Canada High Liner Foods Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Operations Co-op Student to join our team at High Liner Foods. As an IT Operations Co-op Student, you will be responsible for providing effective and efficient operational support of all third-party and internally managed IT infrastructure and applications used to support business processes across the enterprise.

Key Responsibilities
  • Provide Tier 1-2 technical support to internal customers
  • Install and configure user PCs, including setup of hardware and software
  • Support Microsoft Office 365 products, such as Teams, Exchange Online, and SharePoint
  • Active Directory support, including user account and GPO management
  • Network troubleshooting for both wired and wireless
  • Support all aspects of end-user devices, such as workstations, printing, mobile phones, and other needs for both back office and frontline Production/Manufacturing users
  • Participate in project-related work and ensure a proper transition for operational support
  • Create and update infrastructure and application documentation/diagrams
  • Operate in a tiered support model as Tier 2 Technical Support; receive handoffs from Tier 1, escalate to Tier 3 where required
  • Use data analytics to identify and reduce repeat issues/requests through self-service, user education, or system simplification
  • Travel to other High Liner office/plant locations as required
  • After-hours work required as part of regular recurring maintenance windows or break/fix routines
  • Participate in IT change management practice and work within IT and the business to ensure good coordination of IT changes without impacting business processes or technology availability
Requirements
  • Currently enrolled in an Information Technology program
  • Understanding of Microsoft server and desktop operating systems
  • Experience with Microsoft Office 365, Teams, SharePoint, and Active Directory
  • Basic network understanding and troubleshooting abilities
  • Exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape
  • Superior analytical skills with strong problem-solving skills
  • Demonstrated initiative, with strong attention to detail
  • Good oral and written communication skills
  • Self-starter who works well with people at all levels of the organization
  • Ability to learn on the fly in a fast-paced, dynamic environment
What We Offer
  • Competitive Salary
  • Employee & Family assistance programs
  • Wellness Programs
  • Disability Support
  • Family-friendly Flex policies & Summer hours
  • Volunteer hours
  • Learning and mentorship opportunities
  • Safety-focused work environment