IT Operations Co-op Student

13 hours ago

Halifax, Nova Scotia, Canada High Liner Foods Full time
IT Operations Co-op Student

High Liner Foods is seeking a highly motivated and detail-oriented IT Operations Co-op Student to join our team. As a Co-op Student, you will have the opportunity to gain hands-on experience in IT operations and support, working closely with our experienced IT team.

Key Responsibilities:
  • Provide technical support to internal customers, including troubleshooting and resolving IT issues.
  • Install and configure user PCs, including setup of hardware and software.
  • Support Microsoft Office 365 products, including Teams, Exchange Online, and SharePoint.
  • Active Directory support, including user account and GPO management.
  • Network troubleshooting for both wired and wireless networks.
  • Support end-user devices, including workstations, printing, mobile phones, and other needs.
  • Participate in project-related work and ensure a proper transition for operational support.
  • Create and update infrastructure and application documentation/diagrams.
  • Operate in a tiered support model, receiving handoffs from Tier 1 and escalating to Tier 3 as needed.
  • Use data analytics to identify and reduce repeat issues/requests through self-service, user education, or system simplification.
Requirements:
  • Currently enrolled in an Information Technology program.
  • Understanding of Microsoft server and desktop operating systems.
  • Experience with Microsoft Office 365, Teams, SharePoint, and Active Directory.
  • Basic network understanding and troubleshooting abilities.
  • Exceptional technical acumen and troubleshooting skills.
  • Superior analytical skills with strong problem-solving skills.
  • Demonstrated initiative, with strong attention to detail.
  • Good oral and written communication skills.
  • Self-starter who works well with people at all levels of the organization.
  • Ability to learn on the fly in a fast-paced, dynamic environment.
What We Offer:
  • Competitive salary.
  • Employee & Family assistance programs.
  • Wellness programs.
  • Disability support.
  • Family-friendly flex policies & summer hours.
  • Volunteer hours.
  • Learning and mentorship opportunities.
  • Safety-focused work environment.

High Liner Foods is a remote-friendly company, offering a flexible hybrid work model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

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