IT Operations Co-op Student

4 weeks ago

Halifax, Nova Scotia, Canada High Liner Foods Full time
IT Operations Co-op Student

High Liner Foods is seeking a highly motivated and detail-oriented IT Operations Co-op Student to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our internal customers.

Key Responsibilities:
  • Provide Tier 1-2 technical support to internal customers
  • Install and configure user PCs, including setup of hardware and software
  • Support Microsoft Office 365 products, such as Teams, Exchange Online, and SharePoint
  • Active Directory support, including user account and GPO management
  • Network troubleshooting for both wired and wireless
  • Support all aspects of end-user devices, including workstations, printing, mobile phones, and other needs
  • Participate in project-related work and ensure a proper transition for operational support
  • Create and update infrastructure and application documentation/diagrams
  • Operate in a tiered support model as Tier 2 Technical Support, receiving handoffs from Tier 1 and escalating to Tier 3 when required
  • Use data analytics to identify and reduce repeat issues/requests through self-service, user education, or system simplification
Requirements:
  • Currently enrolled in an Information Technology program
  • Understanding of Microsoft server and desktop operating systems
  • Experience with Microsoft Office 365, Teams, SharePoint, and Active Directory
  • Basic network understanding and troubleshooting abilities
  • Exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape
  • Superior analytical skills with strong problem-solving skills
  • Demonstrated initiative, with strong attention to detail
  • Good oral and written communication skills
  • Self-starter who works well with people at all levels of the organization
  • Ability to learn on the fly in a fast-paced, dynamic environment
What We Offer:
  • Competitive salary
  • Employee & Family assistance programs
  • Wellness programs
  • Disability support
  • Family-friendly flex policies & summer hours
  • Volunteer hours
  • Learning and mentorship opportunities
  • Safety-focused work environment

High Liner Foods is a remote-friendly company, offering a flexible hybrid work model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

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