Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Service Greeter to join our team at AWIN Group of Dealerships. As a Service Greeter, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Greet customers in a professional and friendly manner, ensuring a positive first impression.
- Introduce customers to the appropriate service representative, facilitating a smooth and efficient experience.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person, demonstrating a high level of product knowledge.
- Follow-up with customers after their visit to ensure satisfaction and gather feedback.
- Obtain basic demographic information about each customer and record it using the established method.
- Update and enter guests into the DMT System (Traffic Management System), maintaining accurate records.
- Prepare weekly reports for managers for their weekly sales meeting, providing valuable insights.
- Prepare monthly Traffic Report for individual sales representatives, highlighting key performance indicators.
- Hand out brochures and other information about vehicles to customers, promoting our products and services.
- Maintain the cleanliness of the guest area and replenish brochure and refreshment area, ensuring a welcoming environment.
- Cover the switchboard when the receptionist is away, providing seamless support.
- Perform other duties as assigned by the Manager, demonstrating flexibility and adaptability.
Requirements:
- Excellent oral communication skills, with the ability to effectively communicate with customers and colleagues.
- Previous experience in a customer service role, with a proven track record of delivering exceptional customer experiences.
- Must have an enthusiastic and outgoing personality, with a passion for providing outstanding service.
- Ability to read and comprehend instructions and information, with a high level of product knowledge.
- Professional appearance and friendly disposition, with a strong focus on customer satisfaction.
- Ability to work efficiently in a high-pressure environment, with a results-focused approach.
- High school diploma or equivalent, with previous experience working in a dealership setting a significant asset.
- Experience operating a multi-line telephone system, with strong knowledge of Microsoft Office products, including Excel and Word.
- Ability to maintain filing systems and database, with a strong attention to detail.
Personal Attributes:
- Passion, motivation, focus, and leadership skills, with a results-focused approach.
- Strong communication skills, both written and verbal, with the ability to influence, negotiate, and mediate effectively.
- Ability to maintain confidentiality and professionalism, with a strong work ethic.
- Excellent interpersonal and team-building skills, with a strong ability to work with minimum supervision.
Benefits:
- Competitive salary.
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
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