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Customer Service Representative
2 months ago
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Premium Retail Services. In this role, you will assist agents by taking calls and helping to finalize sales with customers. Your primary responsibility will be to ensure that potential customers receive exceptional service and are effectively closed, contributing to our overall targets.
Key Responsibilities:
- Answer incoming calls from agents transferring customers for further assistance and closing the sale process.
- Engage with customers in a professional and friendly manner, addressing their needs and concerns.
- Work with customers to finalize their purchases, ensuring all necessary information is collected and processed.
- Maintain a thorough understanding of products and services to assist customers and close sales.
- Accurately input and update customer information in the system.
- Conduct follow-up calls as needed to ensure customer satisfaction and completion of sales.
- Collaborate with team members to optimize the sales process and improve customer experiences.
Requirements:
- Experience: Previous experience in customer service or sales is preferred.
- Communication Skills: Excellent verbal and written communication skills in English.
- Sales Skills: Strong ability to persuade and close sales over the phone.
- Customer Focus: Ability to understand and address customer needs effectively.
- Problem-solving: Strong problem-solving skills and ability to handle challenging situations professionally.
- Tech-savvy: Comfortable using computer systems and CRM software.
Benefits:
- Healthcare: Medical, dental, vision insurance, and more.
- Paid Time Off: Paid time off, including holidays and vacation days.
- Employee Discounts: Access to products and services at discounted rates.
Additional Information:
- Working Hours: Full-time position, Tuesday to Saturday, between 10 am to 8 pm.
- Company Culture: We value a positive and supportive work environment, where employees can grow and develop their skills.
At Premium Retail Services, we are committed to delivering exceptional customer experiences and driving business success. If you are a motivated individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.
