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Credit Recovery Professional

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

About Jonas Software UK

Jonas Software UK is a leading provider of enterprise management software solutions to the hospitality, foodservice, and leisure industries.

Job Summary

We are seeking a skilled and experienced Collections Specialist to join our Finance team. As a Collections Specialist, you will be responsible for managing customer relationships, negotiating payment plans, and resolving collection issues.

Key Responsibilities

  • Manage customer relationships and negotiate payment plans to resolve collection issues
  • Manage customers on support hold and ensure timely resolution of issues
  • Prepare and present financial reports to department management, including weekly and monthly attrition and AR balances
  • Manage A/R meetings with other departments and follow up on tasks agreed to in meetings
  • Prepare allowance of doubtful account provision quarterly and prepare required reporting
  • Prepare detailed statements of account for customers on request
  • Investigate NSF payments and collect overdue accounts for assigned companies
  • Approve and apply credits on customer accounts
  • Reconcile customer accounts as requested
  • Assist others where necessary and assist in departmental training of new team members
  • Suggest and review process improvements for the department
  • Issue DR/CR Memo's for assigned companies

Requirements

  • Previous B2B collections experience of at least 5 years
  • Excellent communication and negotiation skills
  • Ability to work under tight deadlines and meet performance targets as established by management
  • Intermediate level courses in Accounting
  • Strong skills and experience in MS Office Excel
  • Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
  • Excellent analytical and problem solving skills
  • Experience with Great Plains accounting software an asset

About Jonas Software UK

Jonas Software UK is a valued technology partner of over 60,000 customers worldwide in more than 30 countries. We employ over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. We are headquartered in the UK and operate offices throughout Europe, Australia, and Africa. We are a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.