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Customer Service Supervisor

2 months ago

Coquitlam, British Columbia, Canada Renodiz Flooring &Design Centre Inc. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Renodiz Flooring & Design Centre Inc.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring excellent customer service, and maintaining a positive work environment.

Key Responsibilities:
  • Supervise and coordinate the activities of customer service representatives
  • Ensure excellent customer service and resolve customer complaints in a timely and professional manner
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and make recommendations for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Recruit, train, and develop customer service representatives to meet business needs
  • Manage customer service budgets and resources effectively
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
Work Environment:

The Customer Service Supervisor will work in a dynamic and fast-paced environment, interacting with customers, colleagues, and management.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a positive impact on our customers' lives
How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.