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Customer Service Representative

2 months ago

Canmore, Canada BrokerLink Full time
About BrokerLink

We're a company that values integrity, respect, and customer-driven excellence. Our diverse and inclusive work environment is built on these principles, ensuring a respectful and inclusive space for all.

Job Summary

We're seeking a skilled Receptionist to join our BrokerLink team in Canmore, AB. As a key member of our team, you'll provide exceptional customer service, manage office operations, and support our billing team.

Key Responsibilities
  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Ensure customer needs are met through superior customer service
  • Process customer payments, bank deposits, and account coding
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Update EPIC system and company portals consistently
Requirements
  • High School and/or Post-Secondary Education
  • 2-5 years' experience in an office environment
  • Ability to obtain General Insurance License within 6 months
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus and analytical skills
  • Excellent verbal and written communication skills
What We Offer
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year