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RV Service Operations Manager

3 months ago


Martensville, Saskatchewan, Canada Traveland RV Canada Full time

RV SERVICE OPERATIONS MANAGER

Are you passionate about delivering exceptional customer experiences and leading a dedicated team? We are seeking an RV Service Operations Manager who is committed to excellence in the competitive RV industry. In this role, you will be the cornerstone of our service department, providing direction, support, and expertise to both customers and staff.

KEY RESPONSIBILITIES

  • Oversee staff attendance and performance
  • Analyze daily technician productivity metrics
  • Facilitate communication among all technicians
  • Conduct regular inspections of the service area
  • Respond promptly to emails and inquiries
  • Address customer feedback through review platforms
  • Ensure accurate coding on work orders
  • Provide consultation and support to service personnel
  • Verify external estimates for precision
  • Foster a positive work environment to enhance employee morale
  • Monitor technician clock-in and clock-out accuracy
  • Review upcoming service appointments
  • Evaluate service logs for vehicle stay duration
  • Participate in daily delivery meetings to coordinate with sales and finance
  • Lead end-of-day service meetings to discuss deliveries and appointments
  • Manage vacation scheduling for technicians and service writers
  • Review departmental operations and compliance
  • Assess customer satisfaction indices
  • Monitor open work order reports
  • Evaluate accounts receivable for service and warranty
  • Conduct interviews and onboarding for new department staff
  • Ensure a safe and respectful workplace for all employees

QUALIFICATIONS

Candidates with experience in the RV industry, management roles, or service writing will be prioritized.

EMPLOYEE BENEFITS

  • Comprehensive Canada Life Coverage
  • Bi-monthly Catered Staff Lunches
  • Annual Incentive Trip to Mexico for Staff
  • RRSP Matching and Retirement Planning Assistance

ABOUT TRAVELAND RV CANADA

Traveland RV Supercenters is dedicated to providing top-notch service from a committed team, ensuring that your RV and motorhome experience is enjoyable and fulfilling. As one of Canada's largest RV dealers, we pride ourselves on offering the best prices and honest advice from the most knowledgeable staff in the industry. Our family-owned and operated business is here to assist you in making informed decisions regarding your RV needs.