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Software Support Specialist

2 months ago

Oakville, Ontario, Canada Siemens Canada Limited Full time

Unlock Your Potential as a Software Support Specialist

We are seeking a highly skilled and dedicated Software Support Specialist to join our team at Siemens Canada Limited. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their software products are running smoothly and efficiently.

About the Role

The Software Support Specialist will be responsible for:

  • Providing remote support to customers via phone, email, and chat
  • Performing routine system performance monitoring and troubleshooting
  • Investigating and resolving customer issues in a timely and professional manner
  • Providing training and guidance to customers on the operation of their systems
  • Collaborating with cross-functional teams to resolve complex technical issues

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in a related function
  • Bilingual (English & French)
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

As a Software Support Specialist at Siemens Canada Limited, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About Siemens Canada Limited

Siemens Canada Limited is a leading provider of innovative solutions for the transportation industry. With over 40 years of experience, we have established ourselves as a trusted partner for railway infrastructure maintenance services, light rail vehicles, and trainsets. Our team is passionate about delivering exceptional results and making a positive impact on our customers and communities.