Collections Specialist

4 weeks ago


Mississauga, Ontario, Canada Randstad Canada Full time
Job Title: Collections Clerk

We are seeking an experienced Collections Clerk to join our team in the distribution sector located in Mississauga.

Job Summary:

The successful candidate will be responsible for monitoring account activity, initiating contact with other companies to secure payment of outstanding invoices, and providing timely follow-up on payment arrangements.

Key Responsibilities:
  • Monitor account activity and balances utilizing various systems and reports.
  • Initiate contact with other companies to secure payment of outstanding invoices.
  • Provide invoices and/or documentation as required to aid in the escalation of payment.
  • Collect customer payments by payment due dates while adhering to established requirements and internal controls.
  • Receive inbound calls and email correspondence from customers.
  • Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
  • Analyze account balance and status to recommend credit holds due to nonpayment.
  • Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection's effort.
  • Develop and maintain a positive customer relationship.
  • Research and resolve dispute issues promptly.
  • Document the outcome of all customer communications.
Requirements:
  • Postsecondary education in business administration, accounting, or bookkeeping is an asset.
  • 1+ years of experience in Collections and customer service is required.
  • Bilingual French proficiency is a great asset.
What We Offer:
  • Competitive pay between $23,000 and $26,000 depending on experience, higher if French bilingual.
  • Free parking on site.
  • Optional benefits plan with Securian for Health, Dental, and Life Insurance.
  • Udemy free online professional training to enhance your skills.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise.


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