Middleware Services Analyst
4 weeks ago
Position Overview: The Middleware Services Analyst will play a pivotal role in managing and supporting IT service management functions within the organization.
Key Responsibilities:
- Operational Support Management: Ensure that operational support requests are effectively assigned and processed in accordance with established service level agreements.
- Incident and Service Request Oversight: Monitor incident tickets for resolution and completeness, facilitating the triage process and ensuring timely escalation to specialized teams.
- Service Request Fulfillment: Oversee standard service requests, including account and password administration, ensuring seamless access to essential tools.
- Change Management Compliance: Review and monitor change request processes to ensure adherence to corporate standards and timely task completion.
- Configuration Management Support: Assist in managing configuration items within the inventory, ensuring accurate updates and regular reporting.
Required Skills:
- Proficiency in middleware application suites, including IBM WebSphere and DataPower.
- Experience with deployment automation and middleware monitoring tools.
- Familiarity with ITIL processes, particularly Incident and Change Management.
- Ability to utilize reporting and data visualization tools effectively.
- Strong communication and problem-solving skills.
Qualifications:
- Demonstrated experience in operations support and service management within large IT environments.
- In-depth knowledge of software development life cycle (SDLC) and DevOps methodologies.
- Experience in enterprise application development and security architecture.
This role is integral to ensuring the smooth operation of IT services and supporting the broader organizational goals.
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