Middleware Services Analyst

4 weeks ago


Canada Cleo Consulting Full time

Position Overview: The Middleware Services Analyst will play a pivotal role in managing and supporting IT service management functions within the organization.

Key Responsibilities:

  • Operational Support Management: Ensure that operational support requests are effectively assigned and processed in accordance with established service level agreements.
  • Incident and Service Request Oversight: Monitor incident tickets for resolution and completeness, facilitating the triage process and ensuring timely escalation to specialized teams.
  • Service Request Fulfillment: Oversee standard service requests, including account and password administration, ensuring seamless access to essential tools.
  • Change Management Compliance: Review and monitor change request processes to ensure adherence to corporate standards and timely task completion.
  • Configuration Management Support: Assist in managing configuration items within the inventory, ensuring accurate updates and regular reporting.

Required Skills:

  • Proficiency in middleware application suites, including IBM WebSphere and DataPower.
  • Experience with deployment automation and middleware monitoring tools.
  • Familiarity with ITIL processes, particularly Incident and Change Management.
  • Ability to utilize reporting and data visualization tools effectively.
  • Strong communication and problem-solving skills.

Qualifications:

  • Demonstrated experience in operations support and service management within large IT environments.
  • In-depth knowledge of software development life cycle (SDLC) and DevOps methodologies.
  • Experience in enterprise application development and security architecture.

This role is integral to ensuring the smooth operation of IT services and supporting the broader organizational goals.



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