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Operational Analyst

2 months ago

Toronto, Ontario, Canada National Bank Full time
{"title": "Operational Analyst", "content": "Job Summary

As an Operational Analyst at National Bank, you will play a key role in ensuring the smooth operation of our clients' requests. Your expertise in handling processes and tools, combined with your analytical skills, will enable you to make a positive impact on our clients, the Bank, and your team.

Key Responsibilities
  • Handle various requests from clients and partners with diligence and attention to detail.
  • Analyze and interpret data to accurately carry out administrative tasks.
  • Achieve productivity and quality objectives by mastering end-to-end processes.
  • Support colleagues and ensure alignment with organizational and team priorities.
  • Identify opportunities for performance improvement and client satisfaction.
About the Team

Our team is composed of professionals who work collaboratively to provide exceptional service to our clients. We value a culture that balances performance, enjoyment, and development opportunities.

What We Offer
  • A dynamic work environment with modern collaboration tools.
  • A variety of learning opportunities, including training content and collaboration with colleagues.
  • A commitment to employee well-being and work-life balance.
  • A competitive compensation package and comprehensive benefits.
Requirements
  • 3-year college diploma (DEC) or equivalent.
  • Experience in customer service and/or administrative activities.
  • Proficiency in Microsoft software and banking systems.
  • Strong analytical and problem-solving skills.
", "lang_code": "en-US"}