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Supervisor, MDRD Operations

2 months ago

Greater Toronto Area, Canada Humber River Health Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to join our Medical Device Reprocessing Department at Humber River Health. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the department, ensuring compliance with safety and materials handling requirements, and fostering a culture of excellence and teamwork.

Key Responsibilities
  • Provide support to the Manager of MDRD with day-to-day coordination of activities, tasks, departmental updates, staff meetings, and workload in the reprocessing department across all sites.
  • Assist Manager of MDRD in supervising reprocessing in compliance with safety and materials handling requirements (OH&S, WHIMIS, and SDS); supervise safety issues and staff injuries in collaboration with HR and OH&S departments.
  • Assist in maintaining and fostering an environment that is sensitive to the diversity of internal and external communities.
  • Assist in promoting team spirit, cohesiveness, motivation, and commitment to service goals.
  • Assist in leading change effectively within the service(s).
  • As a resource person, work collaboratively with own staff and/or other staff in all clinical areas in problem-solving administrative issues.
  • Collaborate with and provide feedback to the Manager of MDRD on staffing matters, including staff performance, conduct, and attendance.
  • Assist the Manager of MDRD in preparing staff schedules, including approval of overtime, requests for vacation or leaves in accordance with policies, procedures, and collective agreement.
  • Liaise with department staff on day-to-day operations.
  • Supervise and perform duties related to reprocessing medical devices, training, utilization of reprocessing equipment, and new medical devices.
  • Assist with utilizing allocated resources (staff, supplies, space, and equipment) to achieve the program vision, goals, and service objectives.
  • Act as a coach, mentor, and role model, and leader to team members to provide them an environment where shared governance, empowerment, and respect for diversity can grow.
  • Assist with the development of synergistic service teams who are patient-centered and outcome-focused.
  • Assist in identifying team and individual's education needs, and provide educational opportunities that promote personal and professional development.
  • Demonstrate an awareness of personal development needs by seeking performance feedback from Directors, colleagues, and participate in development opportunities available both internally and externally.
  • Perform other duties as required.
  • Supervise the transactions of the T-Doc (Instrument Tracking Software) and Meditech Materials Management database for receiving, ordering, and inventory management of consumables and instruments/trays.
  • Assist with monitoring and control of transactions with the requests for new tray changes requests, including new tray builds, changes to the existing trays by the customer departments, preparing reports of inventory usage with recommendations for improvements to cost and supply level balances (e.g., review preference cards, tray contents, recommend case cart changes, eliminations, or redistribution of trays/instruments based on usage results), monitoring and analyzing instrument inventories to ensure timely, accurate reprocessing, in consideration of delivery outpatient clinic carts, reordering of supplies for reprocessing, analyzing product data on the supply carts to determine supply usage, turnover rates, and appropriate product mix for each supply cart and vendor.
  • Liaise/Coordinate with clinical and other departments to meet supply usage and quotas, with the clinical teams for immediate responses to product recalls, communicate and document recall processes, Monitor, correct, and optimize inventory tray levels in clinical areas, Reconcile invoice impacts for all orders, Perform other duties as required.
  • Assist the Manager of MDRD with the development and updating of job descriptions and policies and procedures, in enforcing departmental and hospital-wide policies and procedures, with the development and implementation of reprocessing standards, tray conversions, hospital-wide roll-outs of new product lines, coordinate vendor/product education for reprocessing staff, report updates at the Product Review and Standardization Committees, etc.
  • Assist leadership in excellent patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring, and risk avoidance, in the development and use of appropriate resources to measure and evaluate service processes and outcomes, in complying with all processes consistent with Canadian Standards Association (CSA), PIDAC, and Accreditation Standards, with the use of feedback strategies to maintain and improve performance of team members, with implementing the monitoring service delivery, with implementing ongoing monitoring and evaluation of systems to achieve department objectives that align with the corporate objectives, with established KPIs to evaluate MDRD operations from the perspective of quality, risk, and service excellence and plan activities to support and strengthen existing practices, with supporting established SLA for the MDRD.
  • Assist with monitoring the third-party vendor contracts for consumables and maintenance, software, and systems in accordance with the contract terms, conditions, key performance indicators, vendor performance management, etc.
  • Escalate any of the vendors' non-compliance to the third-party contracts to Procurement and Logistics.
Requirements
  • Bachelor's degree in Business Administration or related field required.
  • Graduate of a recognized MDR program required.
  • CSA Group certification preferred.
  • Certified Medical Device Reprocessing Technician (CMDRT) required.
  • Member of Medical Device Reprocessing Association of Ontario (MDRAO) required.
  • 3 years of recent experience in MDR, and management and leadership required.
  • 3 years of experience in a computerized healthcare environment preferred.
  • MS Office (Outlook, Word, Excel, PowerPoint, etc.) required.
  • Knowledge and applied experience of Healthcare MDRD requirements, Managing staff in a unionized environment, Working knowledge of communications technological skills required.
  • Knowledge and applied experience of Meditech preferred.
  • Analysis, problem-solving, Strong analytical skills required.
  • Able to communicate effectively, attentiveness to understanding the communication of others, Meeting required timelines in a fast-paced environment skills required.
  • Excellent written, verbal, and presentation skills required.
  • Able to manage staff conflicts.