Customer Service Manager

2 weeks ago


Laval, Quebec, Canada Randstad Canada Full time
Job Title: Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team at Randstad Canada. As a key member of our organization, you will be responsible for managing a team of customer service representatives and ensuring exceptional customer experiences.

Key Responsibilities:
  • Manage a team of customer service representatives to ensure timely and effective resolution of customer issues
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to identify and address customer needs
  • Monitor and analyze customer feedback to inform business decisions
Requirements:
  • Proven experience in customer service management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English and French (bilingualism is an asset)
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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