Customer Service Manager

5 days ago


Laval, Quebec, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Randstad Canada. As a key member of our organization, you will be responsible for managing a team of customer service representatives, ensuring excellent customer experience, and driving sales growth.

Key Responsibilities
- Manage a team of customer service representatives to ensure excellent customer experience and high-quality service delivery
- Develop and implement strategies to drive sales growth and increase customer retention
- Collaborate with cross-functional teams to achieve business objectives
- Analyze customer feedback and implement process improvements to enhance customer satisfaction

Requirements
- 2+ years of experience in customer service management or a related field
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Bilingualism in French and English (spoken and written)

What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

How to Apply
Apply online or send your resume to Randstad Canada for consideration.

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