Senior Business Operations Analyst

1 week ago

Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled Senior Business Operations Analyst to join our team at Fraser Health. As a key member of our organization, you will be responsible for providing leadership in Business Process Reengineering concepts, methods, and technologies.

Key Responsibilities
  • Business Process Improvement: Lead the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.
  • Project Planning and Execution: Engage in multiple initiatives and be responsible for project planning, business requirements gathering, data analysis, and supporting the execution of projects and change management.
  • Leadership and Escalation: Provide leadership and act as an escalation point for Business Analysts to assist in resolving complex problems.
  • Business Analysis: Provide senior level business analysis by carrying out workflow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  • Health Information Systems: Analyze and diagnose health information systems applications and/or business issues and provide resolution to either the systems or the business processes.
  • Service Level Agreements: Develop Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  • Operational Issues: Resolve operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
  • Health Informatics Goals: Participate in the development, implementation, and evaluation of health informatics goals, objectives, policies, and procedures for Informatics and assigned business areas within Fraser Health.
Qualifications
  • Education and Experience: Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.
  • Competencies: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
  • Professional/Technical Capabilities: Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design, and development life cycle theory, concepts, and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem-solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.

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