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Senior Business Process Analyst

2 months ago

Surrey, British Columbia, Canada Fraser Health Full time
About the Role

We are seeking a highly skilled Senior Business Process Analyst to join our team at Fraser Health. As a key member of our Informatics department, you will be responsible for providing leadership in Business Process Reengineering concepts, methods, and technologies.

Key Responsibilities
  1. Business Process Improvement: Provide strategic planning support and change management services by leading and providing senior-level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
  2. Business Analysis: Lead, develop, and maintain the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems.
  3. Project Management: Provide senior-level business analysis by carrying out workflow analysis, developing business information requirements and models, defining business scope and objectives, and planning, designing, or modifying practical manual and automated business processes.
  4. Health Information Systems: Provide health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
  5. Problem-Solving: Analyze and diagnose health information systems applications and/or business issues and provide resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Service Level Agreements: Develop Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Operational Issues: Resolve operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
  8. Informatics Goals: Participate in the development, implementation, and evaluation of health informatics goals, objectives, policies, and procedures for Informatics and assigned business areas within Fraser Health.
Qualifications

We are looking for a candidate with a Bachelor's Degree in Health Information Systems Management or a related field, or an equivalent combination of education, training, and experience. The ideal candidate will have experience with health and corporate information systems and possess the following skills:

  • Demonstrated knowledge of health and corporate information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design, and development life cycle theory, concepts, and practices.
  • Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
  • Ability to communicate effectively both verbally and in writing.