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Technical Support Specialist
2 months ago
We are seeking a highly skilled User Support Technician to join our team at PartnerIT Corporation. As a key member of our technical support team, you will be responsible for providing exceptional support to our users, ensuring they have a seamless experience with our systems and applications.
Key Responsibilities:- Provide technical support to users via phone, email, or in-person, resolving issues related to computer networks, systems, and software.
- Collaborate with internal teams to identify and resolve technical issues, ensuring minimal downtime and optimal system performance.
- Develop and maintain technical documentation, knowledge bases, and procedures to ensure consistency and accuracy.
- Participate in the design and implementation of new systems, applications, and processes to improve user experience and efficiency.
- Supervise and mentor junior technical support staff, providing guidance and training to ensure they meet the required standards.
- 3 years of experience in a technical support role, preferably in a consulting firm environment.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong knowledge of computer systems, networks, and software, with the ability to troubleshoot and resolve complex technical issues.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Competitive salary and benefits package, including disability benefits and a health care plan.
- Opportunities for professional growth and development, with a focus on employee satisfaction and well-being.
- A dynamic and supportive work environment, with a team-oriented culture.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.
