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Restaurant Operations Manager

2 months ago

Unionville, Ontario, Canada Ruth's Chris Markham Full time
Restaurant Operations and Events Manager Job Description

Job Summary:

The Restaurant Operations and Events Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring high standards of service, quality, and cleanliness. This role involves supervising front-of-house bar operations, hosts, and servers, as well as coordinating events, managing budgets, and maintaining relationships with clients.

Key Responsibilities:

  • Operational Support:
  • Assist the General Manager in overseeing daily restaurant operations to ensure efficiency and high standards of service.
  • Help implement and enforce company policies, procedures, and standards as directed by the General Manager.
  • Supervise day-to-day operations to ensure all standards of RCSH quality and service are achieved during each shift.
  • Provide ongoing coaching and appropriate progressive discipline to all Team Members, managing appropriate documentation and ensuring each Team Member has clarity around their current level of performance.
  • Increase sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating, and service.
  • Conduct first interviews and recommend hires to the General Manager and Chef.
  • Provide orientation and training according to all RCSH training systems, standards, and manuals for new hires.
  • Construct the weekly work schedule to meet the demands of the business.
  • Supervise operations and Team Members to ensure that all cleaning, maintenance, housekeeping, and side work duties are accomplished in line with operations standards.
  • Proactively communicate with the General Manager and other members of the management team to share and convey information regarding the restaurant.
  • Maintain familiarity with all national, state, and local safety, health, and sanitation standards and ensure all Team Members are following guidelines appropriately.
  • Maintain a strong presence on the restaurant floor, engaging with guests to ensure satisfaction.
  • Address and resolve customer complaints and concerns in a professional manner.
  • Implement strategies to improve guest experience and increase guest loyalty.
  • Correctly perform all duties necessary to close the restaurant.
  • Additional duties as assigned.

Event Coordination:

  • Support the General Manager in planning, coordinating, and executing events within the restaurant, including private parties, corporate gatherings, and special promotions.
  • Collaborate with clients to understand their event needs and ensure their expectations are met.
  • Work closely with the kitchen and service staff to deliver seamless event experiences.
  • Assist in managing event budgets, timelines, and logistics.
  • Utilize the Tripleseat discussion templates and event contract to interact with Private Dining guests via phone and/or email to confirm event details and answer any questions.
  • Follow up with guests post-event to ensure satisfaction.
  • Communicate all event details to the local Restaurant Management, ensuring 100% clarity of details and expectations.
  • Keep records of guest contact information, interactions, and transactions in the reservation system and Tripleseat.
  • Generate reports within the event booking management software as requested.
  • Assist in the coordination of private dining menu requests.
  • Backup for Regional Sales Manager in restaurant location.
  • Manage Private Dining events on the books successfully and work pipeline of inquiries, prospects, tentative, and definite bookings.
  • Work closely with the Regional Sales Manager to generate new business and maintain contact with present accounts.
  • Assist the Regional Sales Manager with Private Dining events from organization to execution, including delegation of responsibilities to the Restaurant Team.
  • Administrative duties assigned as needed.
  • Additional duties as assigned.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of experience in restaurant management and event coordination.
  • Proven ability to manage operations and lead a team effectively.
  • Strong organizational, multitasking, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Proficiency in restaurant management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • Familiarity with event booking management software, particularly Tripleseat, is a plus.

Benefits:

  • Competitive salary, commission, and performance-based bonuses.
  • Health, dental, and vision insurance.
  • RRSP with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Employee discounts on dining and events.

Disclaimer:

Background checks, including employment history and criminal record checks, are part of the recruitment process. By applying, you consent to these checks as required by applicable laws.