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Customer Service Representative

2 months ago


Kamloops, British Columbia, Canada Mobile Snap Full time
About the Role

We are seeking a skilled and detail-oriented individual to join our team as a Customer Service Representative at Mobile Snap. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Coordinate special events and promotions to engage with customers
  • Address customer complaints and concerns in a professional and timely manner
  • Provide accurate and helpful information to customers regarding our services
  • Process billing and refunds, and maintain accurate records
  • Perform general office duties, including receiving and logging complaints and payments
Requirements
  • No degree, certificate, or diploma required
  • Experience an asset, but not necessary
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Fluency in English
What We Offer
  • Permanent full-time position
  • 40 hours per week
  • Opportunity to work with a dynamic and growing company