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Senior Vice President, Strategic Initiatives and Transformation
3 months ago
About the Company
Company 1 - The Manufacturers Life Insurance Company is a leading global financial services organization committed to simplifying decision-making for individuals and enhancing their quality of life. With our headquarters situated in Toronto, Canada, we operate under the Manulife brand across Asia, Canada, and Europe, and as John Hancock in the United States. Our offerings encompass financial consulting, insurance, and comprehensive wealth and asset management solutions tailored for individuals, groups, and institutions. By the conclusion of 2022, our workforce comprised over 40,000 employees, more than 116,000 agents, and numerous distribution partners, collectively serving millions of clients around the globe.
Position Overview
In this pivotal role, you will report directly to the Global Head of Contact Center and be instrumental in steering organizational strategy and transformation management for our Global Contact Centers. Your duties will encompass strategic development, stakeholder engagement, transformational communication, and ensuring the successful execution of the vision, mission, and strategic goals of the Global Contact Center.
Key Responsibilities
- Lead the strategic planning process for the global contact center
- Formulate strategies that resonate with contact center objectives
- Collaborate with cross-departmental teams to ensure alignment
- Execute change management strategies for new systems and methodologies
- Establish a communication framework to support organizational modernization
- Design and implement change management initiatives
- Assess the impact of change efforts on contact center operations
Qualifications
- Proven ability to articulate operational strategies that align with global business goals
- Ability to measure and report on the success of change management initiatives
- Facilitate workshops to gather insights from team members
- Build and lead a progressive operational team
- Exceptional analytical and communication capabilities
What We Provide
- Competitive remuneration and benefits packages
- Opportunities for professional growth and career advancement
- Flexible work arrangements promoting work-life balance
- Professional development and leadership training opportunities
Our Commitment to You
- A culture centered on values
- Limitless opportunities for learning and development
- Continuous innovation in the financial services sector
- A strong emphasis on Diversity, Equity, and Inclusion
- Advocacy for Corporate Citizenship
