Customer Service Representative
2 weeks ago
About BrokerLink
BrokerLink is a leading insurance brokerage that values integrity, respect, and customer-driven service. We strive for excellence and treat others with generosity, creating a diverse and inclusive work environment.
Our Culture
We're looking for like-minded individuals who provide exceptional customer service, carry themselves with professionalism, and are invested in their growth and development. Our team members are our most valuable assets, and we offer opportunities to grow and succeed.
Job Summary
We're seeking a Receptionist to join our team in Canmore, AB, working on a permanent full-time basis. As a Receptionist, you will be the first point of contact for clients, providing exceptional customer service and ensuring their needs are met.
Key Responsibilities
- Answer multi-line phones and direct client inquiries
- Control the flow of walk-in customers and callers
- Ensure customer needs are met through superior customer service
- Process customer payments, bank deposits, petty cash management, and account coding
- Be part of the billing team, answering client calls regarding payments
- Monitor and distribute incoming and outgoing mail, faxes, and couriers
- Ensure EPIC system and company portals are updated consistently
Requirements
- High School and/or Post-Secondary Education
- 2-5 years' experience in an office environment
- Will be required to obtain General Insurance License within 6 months
- Computer skills - Keyboarding and MS Office
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Excellent customer service skills and adept in conflict resolution
- Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
- Ability to pass a criminal background check and credit check
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