Supervisor, Access to Information Specialist

3 days ago

Edmonton, Alberta, Canada WCB Alberta Full time
Job Title: Supervisor, Access to Information

WCB Alberta is seeking a highly skilled and experienced Supervisor, Access to Information to lead the Access to Information unit. The successful candidate will be responsible for effectively communicating corporate goals and objectives to the team, developing and implementing opportunities for process and service improvements, and collaborating with the Appeals Commission and external stakeholders.

Key Responsibilities:
  • Develop, coach, and mentor a team of 30 employees by coaching, completing individual performance appraisals, staff recruitment, staff engagement, etc.
  • Develop and implement opportunities for process and service improvements to ensure that team and unit objectives are met.
  • Collaborate with the Appeals Commission and external stakeholders, sharing ideas in resolving issues and improving services when providing claims information to support appeals.
  • Communicate directly with workers, employers, their representatives, and Union groups in response to inquiries, and provide proactive customer contact to maintain and build positive relationships and customer experience.
  • Using a basic to intermediate knowledge of Microsoft office products prepare reporting, presentations, and briefings to management and the executive team.
  • Manage the team's budget in a financially responsible manner while ensuring correct resourcing.
  • Proactive involvement in creating a safe and healthy workplace.
  • Maintain an organization-wide view of the WCB, including interaction with other members of the WCB management team.
  • Work cooperatively with other units within the WCB to facilitate a safe and early return to work by injured workers.
Requirements:
  • Bachelor's Degree or Diploma in Business Management or similar discipline is an asset.
  • Supervisory experience involving leadership, recruitment, performance development, coaching, and mentoring, strategic planning, and team building is required.
  • Superior communication, decision-making, planning, and customer service skills are required.
  • Computer literacy and experience with WCB technology are essential.
  • Supervisory Development Certificate/Diploma and experience in project management would be an asset.
  • Working knowledge of Workers' Compensation Act and WCB policies and procedures.
  • Knowledge and experience applying FOIP Act.
Salary:

Pay Grade 12 $89,984 to $105,848 per annum

Benefits:

This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment.

Equal Opportunity Employer:

WCB Alberta is committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion, or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

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