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Healthcare Office Coordinator

3 months ago

Golden Horseshoe, Canada RT Medical Full time
Healthcare Office Coordinator

Department: Medical Office

Reports To: Office Manager/Practice Manager/Physician

Job Overview: The Healthcare Office Coordinator plays a vital role in overseeing the front desk functions, welcoming and assisting patients, organizing appointment schedules, managing patient documentation, processing billing and insurance claims, and ensuring the efficient operation of the medical facility.

Core Responsibilities:

  1. Patient Engagement:
    • Welcome and register patients upon their arrival.
    • Confirm and update patient details and insurance information.
    • Respond to patient inquiries in person, via phone, or through electronic communication.
  2. Appointment Management:
    • Arrange and verify patient appointments.
    • Oversee the office calendar to ensure accurate appointment records.
    • Adjust or cancel appointments as needed.
  3. Administrative Functions:
    • Organize and maintain patient records and files.
    • Handle patient forms, insurance paperwork, and other documentation.
    • Ensure the confidentiality and security of patient data.
  4. Billing and Insurance Processing:
    • Prepare and submit claims to insurance providers.
    • Collect and process payments from patients.
    • Address and resolve any billing discrepancies or issues.
  5. Office Management:
    • Monitor and replenish office supplies and equipment.
    • Collaborate with medical staff to facilitate smooth patient flow.
    • Assist with various administrative tasks, including data entry and filing.
  6. Communication:
    • Manage incoming calls and direct them to the appropriate personnel.
    • Accurately relay messages in a timely manner.
    • Engage effectively with patients, staff, and external partners.

Qualifications:

  • Education: High school diploma or equivalent; additional training or certification in medical office administration is preferred.
  • Experience: Previous experience in a medical office or healthcare environment is essential.
  • Skills:
    • Exceptional organizational and multitasking capabilities.
    • Strong verbal and written communication skills.
    • Familiarity with medical office software and electronic health records (EHR) systems.
    • Understanding of medical terminology and billing practices.
    • Customer service-oriented with a professional and approachable demeanor.

Work Environment:

  • This role is typically performed in a medical office setting.
  • May require occasional evening or weekend hours based on office needs.
  • Must be capable of managing a fast-paced environment and handling multiple tasks simultaneously.

Physical Requirements:

  • Ability to sit for extended periods and perform repetitive tasks.
  • May involve occasional lifting of office supplies and materials.
Equal Opportunity Employer

RT Medical proudly celebrates the diversity in our country and amongst our staff. We strongly encourage applications from people of under-represented communities, including Indigenous, migrant, people of color, and LGBTQ2S+ individuals.