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Receptionist

2 months ago

Fox Creek, Canada Foxwood Inn & Suites Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a positive experience for guests at Foxwood Inn & Suites. This position involves a variety of responsibilities that contribute to the smooth operation of the hotel.

Qualifications
  • Education: Completion of secondary education or equivalent experience is required.
  • Experience: Training will be provided for the right candidate.
Work Environment
  • Setting: The role is situated within a hotel, motel, or resort environment, often in a rural area.
Key Responsibilities
  • Welcome guests upon arrival and assign them to their respective rooms.
  • Manage group bookings, including arrivals and departures.
  • Handle room reservations, including taking, modifying, and canceling requests.
  • Provide guests with detailed information regarding hotel amenities and services.
  • Offer insights about local attractions and points of interest.
  • Facilitate guest check-outs, process payments, and calculate charges.
  • Maintain accurate records of room availability, reservations, and assignments.
  • Adhere to safety and emergency protocols.
  • Perform clerical tasks such as faxing, filing, and photocopying.
  • Answer phone calls and relay messages efficiently.
  • Assist guests with special requirements as needed.
  • Make wake-up calls for guests upon request.
  • Deliver exceptional customer service to enhance guest satisfaction.
Work Conditions
  • Attention to detail is essential.
  • Overtime may be required.
  • Ability to stand for extended periods is necessary.
Personal Attributes
  • Strong client focus and dependability.
  • Excellent interpersonal, oral, and written communication skills.
  • Flexibility and sound judgment.
  • Organizational skills and reliability.
  • A collaborative team player.
Benefits
  • Health benefits including dental, healthcare, and vision care plans.
  • Free parking is available for employees.
  • This is a permanent position with a work schedule of 35 to 40 hours per week.