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Restaurant Operations Manager

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Ayr, Canada Willibald Farm Full time
Restaurant Manager Opportunity at Willibald Farm

We are seeking an experienced and passionate Restaurant Manager to lead our on-site restaurant operations at Willibald Farm, a growing farm distillery, brewery, and restaurant in Waterloo Region.

Key Responsibilities:
  • Oversee daily operations of all hospitality-related activities, including working closely with our Executive Chef
  • Manage and train a team of servers, hosts, and bartenders to deliver exceptional service and hospitality
  • Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner
  • Develop and implement strategies to enhance the guest experience and improve customer satisfaction
  • Monitor and manage restaurant budgets, including cost control, revenue generation, and inventory management
  • Conduct regular inspections to ensure cleanliness, safety, and compliance with health regulations
  • Enforce restaurant policies and procedures, including those related to safety and hygiene
  • Analyze guest feedback and industry trends to recommend improvements and innovative practices
  • Coordinate with marketing and events teams to plan and execute promotional activities and special events
Requirements:
  • Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field (not required but an asset)
  • Minimum of 3-5 years of experience in restaurant management with a proven track record of success
  • Strong leadership and team management skills with the ability to build, inspire, and maintain a high-performing team
  • Exceptional customer service skills with a genuine passion for delivering a memorable customer experience
  • Excellent communication and interpersonal skills
  • Proficiency in restaurant management software
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Strong organizational and problem-solving abilities
  • Must own a vehicle and possess a valid driver's license