Field Operations Manager

1 month ago


Ayr, Canada Brandt Full time
Job Title: Field Operations Manager

Brandt is seeking a Field Operations Manager to lead our customer-facing service support functions in the Southern Ontario region. This role provides strategic leadership and support to our branch service teams, executing our business plan and overseeing development of our service field teams.

Key Responsibilities:
  • Execute our customer support business plan and strategies to drive profitability and customer satisfaction.
  • Lead and mentor our branch service teams to achieve business objectives.
  • Review financials and identify areas for improvement.
  • Develop and implement plans to improve service department performance.
  • Collaborate with Division and Regional CSA managers to provide consistent support.
Requirements:
  • Knowledge of heavy machinery dealer business practices.
  • Understanding of Customer Support Process specifically service operations.
  • Skill in interpersonal communications, negotiation, and conflict resolution.
  • Financial acumen with a focus on branch GL's.

This is a challenging and rewarding role that requires strong leadership and communication skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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