Technical Support Specialist

8 hours ago

Calgary, Alberta, Canada GADGETS MAKEOVER INC. Full time
Job Summary

GADGETS MAKEOVER INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to users on computer systems and software
  • Collect and maintain a log of problems and solutions for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Provide support for business systems, networks, and Internet connectivity
  • Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, and software
  • Perform Web-server backup and recovery operations
Requirements
  • Strong knowledge of computer systems, software, and networking
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • 1 year of experience in a technical support role
  • Permanent position, 30 hours per week
  • English language proficiency

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