Accounts Receivable Specialist
3 weeks ago
We are seeking a highly skilled and detail-oriented Accounts Receivable Specialist to join our team at Loblaw Companies Limited. As an Accounts Receivable Specialist, you will play a critical role in maintaining customer accounts, providing excellent customer service, and ensuring timely and accurate financial transactions.
Key Responsibilities- Provide exceptional customer service to all levels of business, ensuring prompt and professional communication.
- Maintain accurate and up-to-date customer accounts, including processing financial transactions and resolving on-account balances.
- Effectively troubleshoot and identify reasons for non-payment, communicating with customers to resolve issues.
- Process financial assistance claims from patients and pharmacies, adhering to communicated program guidelines.
- Upload financial transactions in SAP and maintain precise records, ensuring compliance with company policies and procedures.
- Organize and file relevant documentation for audit purposes, maintaining a secure and efficient filing system.
- Communicate effectively with patient care specialists and program managers to resolve financial assistance payment issues.
- Assist with question and inquiry of reimbursement from patients and pharmacies, providing timely and accurate responses.
- Maintain a strong understanding of workload and ensure timely collaboration on issues, prioritizing tasks to meet deadlines.
- Support various reporting requirements, providing accurate and timely data to stakeholders.
- Participate and assist in departmental continuous improvement activities related to process, quality, training, and other initiatives.
- Assist with ad-hoc and cross-functional projects and initiatives as required, demonstrating flexibility and adaptability.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event, adhering to current policies and procedures.
- College diploma or University degree in Accounting.
- Minimum 2 years of related experience in accounting, customer service, or a related field.
- Must be computer literate with the ability to learn new programs quickly, with proficiency in MS WORD and MS EXCEL.
- Must be able to work independently as well as within a team, prioritizing tasks and managing time effectively.
- Excellent communication skills with the ability to deal professionally and effectively with external customers.
- Strong attention to detail, with the ability to maintain accurate records and files.
- Demonstrated ability to handle stress effectively and thrive in a fast-paced environment.
- Commitment to excellence and the quality process, with a focus on continuous improvement.
- Prior experience in the healthcare or pharmaceutical industry is preferred, as is experience with SAP systems.
- Bilingual (French & English) would be an asset.
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Accounts Receivable Specialist
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Mississauga, Ontario, Canada Loblaw Companies Limited Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Accounts Receivable Specialist to join our team at Loblaw Companies Limited. As an Accounts Receivable Specialist, you will be responsible for providing exceptional customer service to all levels of business, maintaining customer accounts, and effectively troubleshooting and identifying reasons...
