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Funeral Home Assistant Manager

2 months ago

Alma, Quebec, Canada SCI Full time

About the Role

The Funeral Home Assistant Manager will assist the Location Manager with the daily operations of a Funeral Home, including planning, achieving annual sales revenue and production targets, encouraging profitable case volume growth, Profit & Loss (P&L) goals, managing expenses, developing a professional and effective staff, and exceeding client family expectations.

Key Responsibilities

  • Assist the Location Manager with the daily operations of the Funeral Home, ensuring timely services and exceeding client family expectations.
  • Identify obstacles, encourage ideas, and identify potential improvements.
  • Ensure that the Funeral Home's operational practices are in compliance with applicable federal and provincial regulations and the company's policies.
  • Manage responsibilities, expectations, and reporting obligations of frontline supervisors. Make decisions in accordance with the company's business strategies, values, and objectives.
  • In the absence of the Location Manager, perform the daily functions and responsibilities of that role.
  • Other assigned responsibilities.

Staff Development

  • Be responsible for selecting candidates (internal and external) and hiring or promoting competent and effective staff.
  • Develop a strong, confident, and reliable team through influence and leadership, with indirect responsibilities towards staff.
  • Address problems constructively and provide tangible and appropriate feedback to fill gaps and develop skills.
  • Monitor training and permit requirements, ensuring staff receive new training or a new permit before it expires.

Requirements

  • Diploma in Funeral Services, preferably.
  • At least five (5) years of experience in the industry in an applicable discipline with progressively increased responsibilities, with knowledge of industry pricing, demographic trends, and market competition.
  • Voluntary learning, understanding, and application of a sense of finance and business.
  • Professional interpersonal skills, as well as cultural sensitivity and tact to interact with a variety of cultures and language barriers.
  • MS Office mastery, including email, Word, Excel, and PowerPoint, as well as mastery of the company's information system (HMIS, CarePoint, Beacon).

Work Environment

  • Work indoors and outdoors in all seasons and weather conditions.
  • A limited number of local or multi-site travel is required.
  • Professional attire is required for family interactions.

Physical Demands

  • Manual dexterity is required for physical effort, including the use of documents, calculators, computers, and telephones.

Work Hours

  • Generally work several evenings per week or weekends each month.
  • Minimal travel.