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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryAs a Senior Manager, Retail Customer Growth Strategic Planning, you will play a key role in driving strategic and tactical planning between Retail Customer Growth and product and channel partners. Your primary responsibility will be to contribute to the overall success of the Team, ensuring specific individual goals, plans, initiatives are...
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Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 205052Role OverviewSenior Manager, Retail Customer Growth Strategic Planning (18-month Contract) -- Toronto, ONThe incumbent drives strategic and tactical planning between Retail Customer Growth and product and channel partners, playing an important role in delivering results across the Canadian Bank.Key ResponsibilitiesLead in the...
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Senior Manager, Retail Customer Growth Strategy
3 months ago
Requisition ID: 205052
Overview:
The Senior Manager, Retail Customer Growth Strategic Planning plays a pivotal role in orchestrating strategic and tactical initiatives between Retail Customer Growth and various product and channel partners, significantly impacting the overall performance of the organization.
Key Responsibilities:
- Drive the formulation of change initiatives and contribute to the strategic planning process in collaboration with senior leadership, ensuring alignment with overarching business objectives.
- Oversee the Annual Strategic Planning and prioritization process, ensuring alignment of product and channel objectives across the organization.
- Foster a customer-centric culture to enhance client relationships and leverage broader organizational insights and systems.
- Manage relationships with cross-functional stakeholders to maximize value and drive collaborative efforts.
- Collaborate with the performance management team to negotiate reporting capabilities and identify new opportunities through benchmarking and portfolio analysis.
- Engage with team members and partners to share relevant trends and insights, highlighting implications and opportunities for specific business units.
- Analyze critical reports and data to identify risks and opportunities, developing concise content tailored to various audiences.
- Facilitate partner and stakeholder forums to optimize decision-making processes and accelerate business growth.
- Lead the development and execution of internal communication strategies to ensure consistent messaging across all internal stakeholders.
- Create a high-performance environment by implementing a talent strategy that attracts, retains, and develops top talent.
- Adopt a coaching approach to effectively communicate the strategic vision and values of the organization.
- Ensure that risk appetite and culture are considered in daily operations and decision-making.
- Pursue operational efficiency in accordance with organizational values and compliance requirements.
Qualifications:
- University Degree (preferred)
- Expertise in Customer and Digital Marketing
- 5+ years of experience in Financial Services
- Proven ability to manage competing priorities in a dynamic environment.
- Extensive management experience in areas such as Channel Marketing, Customer Strategy, or Product Management.
- Understanding of Retail Banking Product financials and P&L.
- Experience in developing comprehensive strategies with a focus on results.
- Ability to analyze large datasets to drive strategic insights.
- Strong orientation towards organizational change management.
- Demonstrated success in cross-functional collaboration.
- Excellent presentation and communication skills.
- Able to thrive in a fast-paced, agile environment.
