Senior Manager, Retail Customer Growth Strategic Planning Lead

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Senior Manager, Retail Customer Growth Strategic Planning

Scotiabank is seeking a Senior Manager, Retail Customer Growth Strategic Planning to join our team. As a key member of our Retail Customer Growth team, you will be responsible for driving strategic and tactical planning between Retail Customer Growth and product and channel partners.

Key Responsibilities:
  • Lead in the development of change initiatives and contribute to the development of strategy, strategic priorities, and fiscal plan in collaboration with the senior management team.
  • Manage Annual Strategic Planning and prioritization process across core partners and channels; manage and prioritize product and channel objectives across the bank.
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Manage BNS relationship across cross-functional stakeholders to maximize value.
  • With support of performance management team, negotiate ongoing reporting capabilities and insights and identify new opportunities based on peer benchmarking analysis and portfolio reviews.
  • Engage key team members and partners with relevant and timely trends & insights, including implications and opportunities for specific business units.
  • Decompose critical reports and data (e.g., annual market share) to identify risks & opportunities. Identify key themes and objectives, and develop concise content based on target audience (team members, leadership team, internal / external business partners, and Senior Executives, incl. the CEO BNS).
  • Lead partner and stakeholder forums, structured to optimize decisions and critical paths, underpinned by workstreams to accelerate growth in the business.
  • Lead the internal business communication strategic planning development and tactical execution to ensure consistent and effective messaging to all internal stakeholders including management meetings, Town Halls, ScotiaPulse committees, sales rallies, key partner events and staff engagement events.
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates talent; foster an inclusive work environment, coach for success and lead development activities for the team.
  • Achieve a coaching mindset and effectively communicate strategic vision, values, business strategy and team principles. Champion a high-performance environment and contribute to an inclusive work environment.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Requirements:
  • University Degree (preferred)
  • Customer and Digital Marketing Expertise
  • 5+ Years in Financial Services
  • Proven ability to manage competing priorities and operate in a fast-paced environment.
  • Multiple years of management experience, focused in areas such as Channel Marketing, Channel Programs, Customer Strategy, or Product/Program Management
  • An understanding of Retail Banking Product financials and P&L
  • Experience building comprehensive strategies and proposals with a results-focused mindset
  • Ability to analyze large data sets and derive insights to drive strategy opportunities and post-mortem conclusions
  • Strong organizational change management orientation
  • Demonstrated success in working cross-functionally to own, motivate, collaborate across multiple stakeholders
  • Strong presentation delivery and deck-building skills, with ability to effectively communicate with partners and senior leadership audiences
  • Ability to work in a fast-paced agile environment

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