Automation Controls Specialist

3 weeks ago

Vaughan, Ontario, Canada ATS Automation Full time
Job Summary

The Field Service Representative - Controls will be responsible for designing, developing, and troubleshooting control programs for custom automation equipment. This role requires programming of control systems using PLC's, PC's, servo drives, robots, and other specialized controllers. The successful candidate will have strong troubleshooting skills for electrical controls and mechanical mechanisms, as well as excellent organization and self-discipline skills to work effectively with minimal supervision.

Key Responsibilities
  • Develop and program software specific to customer requirements.
  • Troubleshoot controls and electrical equipment at customer facilities and make necessary adjustments to bring equipment up to running status.
  • Perform customer training and communicate with customers via email, phone, instant messaging, and video calls.
  • Conduct onsite preventative maintenance reviews and provide recommendations and quotes.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  • Ensure alignment of customer objectives with on-site work plans.
  • Support developing operating and troubleshooting knowledge of the operations team.
  • Review and suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  • Make recommendations to repair or replace items that require repair or replacement.
  • Travel to domestic and international customer locations for short and long-term support, with on-call availability up to 80% during service rotation per year.
  • Lead on-site teams and liaise with customers and ATS Project Managers.
  • Coordinate third-party vendors and assist in resolving technical issues as required.
  • Complete detailed Service Reports for services provided on a daily/weekly basis, ensuring customer issues have been resolved through follow-up communication and project/case closure if required.
  • Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
  • Facilitate warranty and non-warranty claims with customers.
  • Perform Software Developer duties during integration into systems build.
  • Act as an ambassador for ATS, ensuring all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Adhere to all health and safety rules and procedures.
Requirements
  • A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent.
  • A minimum of 4 years of experience in a hands-on automation/controls environment.
  • A minimum of 3 years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
  • Hands-on troubleshooting with low voltage electrical connections using multimeter or oscilloscopes.
  • Experience with configuration of instrumentation (power supplies, meters, sensors, safety switches, etc.) using vendor software and interfaces.
  • Experience with 3rd party PC-based test and automation equipment.
  • Ability to work effectively in fast-paced multitasking environments with multiple stakeholders.
  • Takes initiative, innovative, and has a keen attention to detail.
  • Experience working independently or as part of a team.
  • Ability to communicate in a written and verbal manner effectively.
  • Ability to read drawings, reference manuals, and systems instruction guides with little to no assistance.
  • Ability to quickly gain knowledge to readily troubleshoot systems.
  • Experience and proficiency with Microsoft Office applications.
Why Join ATS Automation?
  • Be part of an engaged, empowered, and innovative global workforce.
  • We offer a robust total rewards package, including competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, and Employee Share Purchase Program.
  • We provide awesome work perks, such as treat days, gourmet coffee and beverages, employee referral bonuses, and lots more.
  • We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

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