Customer Experience Associate

2 weeks ago

Stoney Creek, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening a limited range of products and services as necessary.
  • Support the achievement of business objectives by contributing to the development and implementation of business plans and strategies.
  • Participate in process improvement initiatives and contribute to the development of new processes and procedures.
  • Ensure that all customer interactions are handled in a professional and courteous manner, adhering to the bank's code of conduct and policies.

Requirements:

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Fluent in Spanish (Quebec only).
  • Post-secondary or undergraduate degree in a related field preferred.

About TD:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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