Associate Account Manager

3 weeks ago

Kingsville, Ontario, Canada Orora Full time

About the Role

At Orora, we are seeking a highly motivated and detail-oriented Associate Account Manager to join our team. As an Associate Account Manager, you will play a critical role in supporting our Account Manager with key relationship management, account management, inventory management, and performance improvement services for one or more major customers.

Key Responsibilities

  • Manage and troubleshoot daily account order flow and reporting to ensure the highest levels of customer service while searching for efficiencies, cost reductions, and margin improvements.
  • Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
  • Conduct quality audits to ensure the highest level of quality is delivered.
  • Troubleshoot local service or product quality issues.
  • Inventory Management – Work with Customers and Sales team to ensure inventory is adequate to service customer needs. Track usage. Manage "Hot Orders." Troubleshoot inventory issues.
  • Track aged inventory and recommend procedures for aged inventory reduction.
  • Manage customer payments, receivables and credit. Support costing, pricing, and invoicing. Resolve invoicing discrepancies.
  • Support the Account Manager by handling sample requests, data analysis and reporting on a regular or ad hoc basis, and assistance with special projects.
  • Support seasonal rollouts and new product introductions.
  • Support quoting and ways to build margin and account profitability.
  • Support the development of proposals and participate in sales presentations.
  • Other related responsibilities required to achieve the highest levels of customer service, efficiency and profitability.

Requirements

  • A bachelor's degree in business administration, professional sales, quality management, industrial engineering, or a field closely related to it is preferred.
  • 1 to 2 years of experience in sales or marketing with business-to-business sales experience in the produce industry preferred.
  • Strong Excel skills for heavy spreadsheet use in tracking, reporting, and following up.
  • Strong organization skills that allow the Associate Account Manager to be aware of all sales and operations in real-time.
  • Multitasking with ease is a must, as well as operating independently.
  • A strong customer service orientation with a desire to make contributions that solve problems and assist customers in meeting their business needs.
  • Strong communication skills with a problem-solving orientation.
  • An ability to pleasantly influence all parts of the supply chain to deliver accurate shipments on time.
  • A car is required for some local travel.

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