Vice President of Technology Operations

3 weeks ago


Toronto, Ontario, Canada City of Toronto Full time

Client Organization:
City of Toronto

Position Title:

Vice President of Technology Operations

Reports to: Chief Technology Officer

Location: Toronto, Ontario

ABOUT THE ORGANIZATION
Toronto stands as Canada's foremost economic hub and is recognized globally for its diversity and quality of life.

As the fourth largest city in North America, Toronto boasts a population exceeding 2.9 million residents, whose varied backgrounds and experiences contribute to the city's vibrancy.

Toronto is a global frontrunner in sectors such as technology, finance, film, music, culture, and innovation.

The city consistently ranks highly in international assessments, a testament to the investments made by its residents and businesses, guided by the Toronto City Council and executed through the Toronto Public Service.

POSITION OVERVIEW
The Vice President of Technology Operations will play a pivotal role in advancing the mission of the Technology Services Group:

to implement adaptable technology frameworks and solutions that provide seamless services, connect the public and businesses, and empower employees.

In this newly established position, this senior executive will offer strategic direction and oversee the formulation and execution of plans for the City's IT infrastructure, focusing on transformation, modernization, and optimization.

This role will emphasize the management of the Data Center, Network, Employee Tools, and Operational Excellence.

KEY RESPONSIBILITIES

Development of IT Infrastructure and Operations
Lead the enhancement of essential practices within the target Enterprise Resource platform aimed at improving core IT operations programs such as Service Management, Asset Management, and Problem Management.

Collaborate with teams and large-scale partners to deliver modernization initiatives utilizing industry-standard capabilities and frameworks to serve 43,000 users.

Oversee Incident Management, KPI management, and operational enhancement programs across the Technology and Services Division.

Direct initiatives to enhance the service desk experience through process reengineering and technological advancements – managing 800 requests annually – to achieve significant improvements in key service metrics.

Provide strategic counsel and consultation on strategic initiatives, cybersecurity, budget allocations, policy formulation, road mapping, and other IT-related matters to the CTO and senior management.

Manage an annual budget exceeding $78 million.

Implement best practices and tools for IT Service, Asset, and Operations management, Service Desk, and End User capabilities.

Lead the execution of the Asset Management Program to establish efficient, effective, and accurate inventories.

This will support critical operating programs such as lifecycle management, asset currency, security and patching, and software usage and optimization.

Identify and mitigate potential risks to IT operations and infrastructure, ensuring business continuity and disaster recovery plans are established.

Ensure adherence to regulations and standards while maintaining robust cybersecurity measures to safeguard Toronto's assets and data in close collaboration with the Chief Information Security Officer.

LEADERSHIP
Operationalize the Asset program using contemporary techniques that will drive efficient, effective, and accurate inventories to support key operating programs (Lifecycle management, asset currency, security and patching programs, software usage and optimization, etc.).

Deliver large-scale transformation initiatives through a diverse team of 240 individuals across three directors.

Foster partnerships with other corporate teams as well as City partners/agencies/commissions.

Manage relationships with external vendors and service providers, negotiating contracts and ensuring compliance with service level agreements.

Promote a culture dedicated to customer service and operational excellence within the operations and infrastructure division, enhancing efficiency, reliability, and scalability.

IDEAL CANDIDATE PROFILE
The Vice President of Technology Operations will possess extensive experience leading large-scale and complex organizations through IT transformation and modernization.

Experience managing an organization of 150+ personnel through a small team of direct reports will be advantageous.

Operational experience related to incident management, communication, and leadership is essential.

Familiarity with security technology and program experience working closely with CISO teams is required.

The individual will be adept at developing relationships across departmental, organizational, and external partner stakeholders and teams.

They will embody a service-oriented, customer-focused approach to operational excellence and foster the highest levels of teamwork to achieve organizational objectives.

A passion for public service is highly desirable.

Educational qualifications in information technology and business administration are beneficial, but priority will be given to candidates demonstrating relevant experience at a similar level.



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