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Bilingual Customer Support Specialist
3 months ago
Company Overview:
SamaN is dedicated to producing high-quality finishing products for interior woodwork, enhancing the aesthetics of homes and projects for our clientele.
Position Overview:
We are in search of an enthusiastic, dedicated, and innovative individual to join our customer support team. This role involves assisting our esteemed clients from various regions with patience, a positive attitude, and efficiency.
Key Responsibilities:
1. Provide administrative assistance to internal teams, field representatives, and clients.
2. Develop and implement effective methods and policies to ensure seamless operations and enhance internal customer service.
Qualifications:
Fluency in both French and English is required, as the majority of interactions will occur in English.
Experience in customer support is essential; the ideal candidate will possess a strong aptitude for quickly understanding issues, establishing clear timelines, responding promptly to meet objectives, and diligently tracking the progress of changes.
Proficiency in both spoken and written French and English, along with a solid command of MS Office and internet tools, is crucial for success in this role.
