Senior Oracle DBA

2 weeks ago

Toronto, Ontario, Canada Huron Consulting Group Inc. Full time
Job Title: Senior Oracle DBA

Huron Consulting Group Inc. is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation, and navigate constant change. Through a combination of strategy, expertise, and creativity, we help clients accelerate operational, digital, and cultural transformation, enabling the change they need to own their future.

About the Role

The Senior Oracle DBA plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department.

Key Responsibilities
  • Provide level 2 and level 3 expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 2 of the following areas: HR core, Payroll (US and Canada), Benefits, Fast Formulas, and other Oracle HR Suite.
  • Manage and coach a team of managed services professionals, providing coaching, guidance, and performance feedback.
  • Ensure adherence to SLAs, quality standards, and contractual obligations.
  • Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues.
  • Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction.
  • Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement.
Requirements
  • Deep understanding of the administration and maintenance of Oracle HR Cloud system with minimum 10 years of experience.
  • Bachelor's degree in business administration, information technology, or a related field (or equivalent experience).
  • Proven experience in managing a team in a managed services or IT services environment.

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