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Service Delivery Manager

2 months ago

Québec, Quebec, Canada GardaWorld Full time

About the Role:

GardaWorld is seeking a seasoned Service Delivery Manager to drive operational excellence and lead our team towards continued success. As a key member of our organization, you will be responsible for overseeing daily operations, developing and implementing streamlined processes, and fostering a culture of innovation and teamwork.

Key Responsibilities:

  • Operational Leadership: Conduct and manage daily operations to meet productivity targets and quality standards, ensuring seamless day-to-day functions.
  • Process Optimization: Develop and implement efficient processes to enhance operational effectiveness, driving strategic initiatives and continuous improvement.
  • Team Collaboration: Collaborate with cross-functional teams to synchronize efforts, optimize resource allocation, and promote a culture of teamwork and accountability.
  • Performance Monitoring: Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
  • Culture Development: Foster a culture of innovation, teamwork, and continuous improvement among team members, promoting a positive and productive work environment.

Requirements:

  • Education: Post-secondary education or equivalent work experience.
  • Experience: A minimum of 1-3 years of direct management experience, with a proven track record of building high-performing teams.
  • Skills: Strong leadership skills, exceptional analytical and problem-solving abilities, excellent communication and interpersonal skills, and a strategic mindset with the ability to drive results in a dynamic environment.

Employment Details:

  • Employment Type: Permanent
  • Location: Quebec International Airport (YQB)