Theatre Operations Manager

4 weeks ago

Winnipeg, Manitoba, Canada Landmark Cinemas Full time
About Landmark Cinemas

Landmark Cinemas is a subsidiary of Kinepolis Group NV, Belgium, and is Canada's second-largest motion picture, theatre exhibition company. With a rich history dating back to 1965, we have grown to become a leading player in the industry, with a strong presence in British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario.

We are committed to providing an exceptional movie-going experience for our guests, and we take pride in our commitment to the communities we serve. Our Cast and Crew are passionate about delivering a perfect experience, and we are dedicated to supporting the mental health and well-being of our youth guests and staff.

About the Role

We are seeking a highly motivated and experienced Theatre Manager (F&B) to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the theatre, including food service, revenue generation, and guest satisfaction.

The successful candidate will have a proven track record in a leadership role, with experience in food production, revenue control, and inventory management. You will be responsible for executing all food service programs, including training and coaching of frontline staff, and ensuring adherence to all regulations related to alcohol service.

You will also be responsible for visual merchandising of our self-serve Marketplace concept, which features an expanded assortment of food, drink, and merchandise. Your excellent communication and collaboration skills will enable you to work effectively with our management teams, including the General Manager and Operational Leaders.

Key Responsibilities
  • Collaborate with the Management team to effectively manage operations of the theatre
  • Manage day-to-day operations of the food service department, including revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
  • Execute all food service programs at theatre-level, including training and coaching of frontline cast, and providing management peer guidance and direction with respect to execution
  • Accountable for our Alcohol Beverage program execution at theatre-level, including ensuring adherence to all regulations related to alcohol service, alcohol training execution at theatre-level, alcohol inventory management, and alcohol service that ensures Guest satisfaction while adhering to all Landmark Cinemas policies in this area
  • Visual merchandising of our self-serve Marketplace concept, with a focus on revenue generation
  • Communicate on an ongoing basis with Management teams, including the General Manager and Operational Leaders, by attending all scheduled meetings and by use of the communication tools provided
  • Communication and collaboration with the Regional In-Theatre Sales Team on a regular basis
  • Greet and engage with Movie Lovers and make them feel special - helping to create exceptional experiences and follow-up with any In-Theatre Sales related to Guest Service Recovery
  • Be available and visible to Cast and Guests; observe and assist with any potential issues
  • Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
  • Work safely and ensure all levels of Cast are made aware of and follow work safe practices
  • Ownership and accountability of budgets, targets, and results
What We Offer
  • Comprehensive and competitive compensation & benefits package
  • Annual bonus system eligibility for full-time management
  • Growth opportunities within the theatre and cinema support centres
  • Access to an Employee Assistance Program to support wellness
  • Competitive vacation allotment to promote work-life balance
  • Free movies and discounted concession snacks

We are an equal opportunities employer and welcome applications from people with disabilities. If you require reasonable accommodations related to the materials or activities used throughout the selection process, please let us know how we can help.

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