Referral Coordinator

4 weeks ago

Tecumseh, Ontario, Canada Watson Clinic Full time

Job Summary:

We are seeking a skilled Referral Specialist to join our team at Watson Clinic. As a Referral Specialist, you will play a critical role in ensuring that patients have access to the services of our healthcare providers.

Key Responsibilities:

  • Access information through the use of our billing system and the 3-day out report to coordinate the pre-certification process between physician offices and insurance carriers.
  • Add referral information into our computer system as received from insurance carriers.
  • Maintain good communication with physician offices and support staff to ensure efficient handling of referrals.
  • Maintain resources and documents inquiry and actions taken in the Referral Comments.
  • Address patient and health plan issues/concerns effectively.
  • Adhere to department and Clinic policies and procedures.
  • Attend departmental meetings to stay informed of departmental issues and policies.

Requirements:

  • High School Graduate or equivalent (GED and 4 years of related experience may be equivalent).
  • One to two years referral experience preferred or basic working knowledge of referrals.
  • Knowledge of insurance plan referral requirements and referral processes.
  • Ability to demonstrate excellent communication skills (oral and written).
  • Ability to retain detailed information to perform daily duties and assist physician offices with proper referral processing.
  • Ability to type 35wpm and have basic knowledge of IDX scheduling.
  • Ability to multi-task in a fast-paced environment and possess excellent organizational skills.
  • Advanced telephone skills as a primary instrument of communication.

Working at Watson Clinic:

At Watson Clinic, we value our employees and offer a supportive and dynamic work environment. We are committed to providing excellent patient care and are seeking individuals who share our passion for delivering high-quality healthcare services.

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